Privacy policy & medical disclaimer
How we handle your personal and clinical information, and the limits of the health information published on this website.
Information we collect
We collect only what is needed to arrange and deliver a home physiotherapy visit: your name, phone number, email address (if you provide one), the area or building you live in, and the condition you are seeking treatment for.
When you submit the callback form, these details are stored securely and used to contact you about your enquiry. We also record which page the enquiry came from so we can understand how patients find us.
How we use your information
Your details are used to respond to your enquiry, schedule visits, maintain treatment records, send appointment or follow-up messages, and — with your consent — invite you to leave a review.
We never sell, rent or trade your personal information. We do not share clinical details with third parties except where you ask us to (for example, sending progress notes to your surgeon) or where the law requires it.
Clinical records and confidentiality
Assessment findings and treatment notes are kept confidential and handled in line with standard physiotherapy practice in India. You may request a copy of your own records at any time.
Cookies and analytics
This website may use basic analytics to count page visits and understand which pages patients read before booking. This data is aggregated and does not identify you personally. You can block cookies in your browser without losing access to any part of the site.
WhatsApp and phone contact
If you contact us on WhatsApp or by phone, that conversation is stored on the messaging service you used, under its own privacy terms. We use these channels only for appointment coordination and treatment-related communication.
Data retention and your rights
Enquiry data is kept for as long as needed to provide care and meet record-keeping obligations. You can ask us to correct or delete your personal details at any time by emailing enquiry@atyourhomephysio.com.
Medical disclaimer
The content on this website — including guides, articles, exercise suggestions and the fall risk self-check tool — is provided for general information only. It is not a diagnosis, a treatment plan, or a substitute for an in-person assessment by a qualified physiotherapist or doctor.
Never delay seeking medical advice, disregard professional advice, or begin an exercise programme based only on information read here. If you have chest pain, sudden weakness, loss of consciousness, a fall with suspected fracture, or any other emergency, call emergency services immediately.
Results described on this site reflect individual patient experiences. Recovery time, session counts and outcomes vary with diagnosis, age, adherence and other medical conditions, and no specific outcome is promised.
External links
Where we link to other websites, directories or resources, we are not responsible for their content or their privacy practices. Please read their policies separately.
Changes to this policy
We may update this page as our services or legal obligations change. The version published here is always the current one.
Contact us
At Your Home Physio, Bhoomi Acres-1, Hiranandani Estate, Ghodbunder Road, Thane West, Maharashtra 400615, India.
Phone: +91 9101502059
Email: enquiry@atyourhomephysio.com